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Heather Leite

Senior Project Coordinator

Strength does not come from physical capacity. It comes from an indomitable will.

— Mahatma Gandhi

The Motivator

Heather inspires everyone (herself included) to do and be their best. Her friendly disposition, acute sense of empathy, and mental toughness make her a joy to work with, and a force to reckon with. Over her 10-year career in customer service, she boosted agents’ performance through one-on-one mentoring and training and solved escalated issues with poise. Her intrinsic motivation is also insane. She trains 6 times a week at the gym for powerlifting competitions throughout the year. Most admirably, she does it all while being a wife and loving mother to her children.

Heather is a senior project coordinator with a 10+ year career in customer relationship management, coaching, and training. At Acertitude, she is dedicated to driving projects forward to complete success. With her keen eye for detail and ability to keep all stakeholders working together, she ensures we deliver great client and candidate experiences along the way.

Prior to joining Acertitude, Heather served as senior escalations team lead for a high-growth SaaS platform provider. She also brings expertise as an analyst for an eCommerce provider, where she identified key trends and opportunities.

Heather lives in Providence, RI with her husband Jacob, two sons (Jacob and Alexander), and pup Riley, a German Shepherd/Boxer mix. They enjoy an active lifestyle together, working out, kayaking, playing soccer, spending time outdoors, or traveling.


Education

Western Governors University, MBA
Rhode Island College, B.A. Psychology